KZN Regional Call Centre Awards 2007

Daly Management Team (L to R) Connie Swart, Key Accounts Executive; Andy McNabb, MD, Bill Daly, Chairman; Faeema Khan, Project Manager; Sunitha Pillay, Project Manager; Engela De Villiers, Operations Director; (front) Wiseman Ndlovu, Key Accounts Executive.

Daly Contact Centre (RL Daly Inc) walked away with one of the coveted prizes at the KZN Regional Call Centre Awards 2007 on Friday night and secured a place in the National finals.

The KZN Regional Call Centre Awards 2007, under the auspices of KZNonSource, took place at the Imax Theatre in Gateways Theatre of shopping on Friday 6 July.

More than 30 companies and organisations were represented in the ten categories in this glittering occasion.

Regional finalists will be visited by the national judges in the build up to the finals, which are scheduled to take place in KwaZulu-Natal on 13 October at the International Convention Centre. (Inkosi Albert Luthuli Convention Centre).

Creating employment and growing the provincial skills base is the major focus of KZNonSource, a local government initiative with a mission to facilitate the establishment of call centres in the Province of KwaZulu-Natal to meet clients and their customer needs.

Daly Contact Centre (R.L. Daly inc.) one of the industry leaders in KwaZulu-Natal walked off with the coveted award of Best Outbound Campaign for Standard Bank Credit Card Live.

“At present we have a 180 seat facility in Mt Edgecombe and we are looking forward to moving to our new, custom built 500 seater facility down Flanders Drive, this September. This is a win-win industry in all ways. We are able to create jobs; provide people with new and sustainable skills and stimulate and grow the local economy,” says Andy Mc Nabb, MD of RL Daly Inc.

An independent study recently showed that Durban proved to be 15% more cost effective than both Cape Town and Johannesburg and has a significant edge over the other two cities with regard sales-based outbound calls.

President Thabo Mbeki’s announcement in the State of the National Address this year about the focus on telecommunications, the DTI has set business process outsourcing and off-shoring (BPO&O) as one of the top three priority sectors to stimulate growth within its Accelerated Shared Growth Initiative (ASGI-SA). This sector has been identified for its potential to attract offshore investment and create employment opportunities in the economy.